Frequently Asked Questions
Where is my order?
Once your order has been confirmed with us, you will receive a confirmation email. You will receive another email once your product has been dispatched. This email will consist of a tracking number which you can then enter in the "Track Your Order" tab at the bottom of the website or on the delivery partner portal.
What is the purity of silver used in silver items?
Sterling silver pieces are hallmarked 92.5 sterling silver. In case of alloys, the specifications are mentioned in the information tab on the product page.
What stones are used in your pieces?
Our products are made of precious and semi-precious stones in our pieces. Stone details about every piece are mentioned in their product descriptions.
What is your returns and refund policy?
Kindly refer to our Refund Policy.
What modes of payment do you accept?
Our accepted mode of payment are: Online Payments such as UPI transfer and Bank Transfers.
Other Queries
For any other query not listed above, kindly drop us an email at contact@srimaya.in.